Legal and Privacy


We tried to answer the most common questions we receive from clients. If you don't find the answer you're looking for, feel free to contact us and a member of our team will resolve the query immediately.

What is a PSP?

PSP is an acronym for a Payment Service Provider. Such third-party providers offer merchants the technology, the platform and the framework payment to accept payments. These payments could come in different formats and methods such as credit card, direct debit, bank transfer, and real-time bank transfer based on online banking.

The PSP is responsible for the security of the payment transaction as well as the technical aspects of the payment system, allowing merchants to focus on running the business.

How do I become a client?

All you have to do to kickstart the process of becoming a BigWPay client is fill out the ‘Merchant Pre-Check Form’. Alternatively, if you have any questions regarding the preliminary process feel free to contact us.

What are your fees?

Are our fees differ and depending on the industry and volume, start from as low as 0.9%. The best way to find out is to have a chat with a member from our team.

Is there a minimal transaction volume I need to achieve in order to get started with BigWallet Payments?

No, we do not have a threshold. Your current transaction volume may affect the services you need, but we are flexible when it comes to smaller brands. Reach out to us and we can discuss how we can tailor our offering to your needs. BigWPay is the ideal solution for businesses with a small transaction volume, however scalable enough for your business to grow.

Can I accept payments without the Merchant Account?

You need to have a merchant account to accept payments online. If you don’t have one, we can assist you in opening it.

How can I open a Merchant Account?

Opening a merchant account with BigWPay gives you access to our pool of partnerships with reputable acquiring banks, our easy payment gateway and robust reporting tools. All you have to do is fill out the ‘Merchant Pre-Check Form’ and a member of our team will get in contact with you in no time.

Is BigWallet Payments regulated?

Yes. BigWallet Payments is regulated by the Central Bank of Cyprus under license number

What is BigWallet Payments’ Privacy Policy?

For a full breakdown of our Privacy Policy, please navigate and explore the dedicated page.

How long does it take to get started with BigWallet Payments?

As soon as you fill out the ‘Merchant Pre-Check Form’, a member of our team will be in contact within 48 hours. Depending on your availability and your ability to provide the necessary documentation, you can be using the BigWPay services suite in a matter of days.

Is BigWallet Payments open to merchants worldwide?

BigWPay is open to EU-based merchants only.

Where can I accept payments from?

Worldwide, not considering sanctioned countries, according to international regulations.

What is The Interchange Plus Plus (++) Fee?

The Interchange Plus Plus (++) Fee is a percentage paid by the merchant to the cardholder's issuing bank, whenever they use their credit/debit card for a transaction. This incurred cost is essentially the fee for accepting payments and covering handling costs, the inherent risk involved in processing, as well as settling the transaction

Is there a referral program?

Yes. Our referral program gives you the incentive to add one more revenue stream to your business, by simply referring BigWPay to someone that could benefit from our services. For more information on the referral program and its many benefits, please navigate and explore our dedicated page.

What is a Payment Gateway?

Think of a payment gateway as the online equivalent of POS machines used to process transactions in physical shops. It’s the technology used to capture and transfer all the necessary information between online stores and card acquirers.

What is the BigWPay Cashier?

The BigWPay Cashier is the one-stop-shop for managing all your payments. With a simple integration to your website or CRM, you instantly gain total control, visibility and management of all your transactions. Some of the Cashier’s most impressive features include Dynamic Transaction Routing (Cascading), Routing Rulesets (Advanced Filtering), and a Settlement Calendar.

The Cashier gives you meaningful insights and unparalleled control over your payments infrastructure, allowing you to gain a competitive advantage over your business rivals.

Are BigWallet Payments secure?

Security is at the forefront of what we do. Our technology and business model are structured around the security of our clients’ data, as well as the security of the transactions performed using our products.

BigWallet Payments is a fully certified PCI DSS level 1 payment service provider. This means we can guarantee PCI compliance across our entire payment gateway services. For more details on the certificates, feel free to explore our dedicated page.

Do I need an API integration to accept payments with BigWPay and use Cashier?

No. You can start accepting payments without an API integration. All you need is the Payment link (also called one-click payments). This is enough for a quick start, and may even be enough for merchants who do not have much volume. If you process a bigger volume of transactions then an API is the solution for more functionality and convenience.

What is Dynamic Transaction Routing?

Dynamic transaction routing is one of the most impactful tools of the BigWPay Cashier. Once a transaction is declined, it is automatically redirected and rerouted until it goes through. Over time, the system “learns” where to send the transaction in order to have the highest approval rate possible. By doing so, conversions rise immediately and merchants are no longer stressed about failed payments.

What is the Settlement Calendar?

Online payments can be a headache if not planned accordingly. With the Settlement Calendar you get an overview of what’s to come in the format that suits you best. Set to a weekly or monthly view, the Settlement calendar allows for transparency, organization, management and detailed reporting of your payment obligations.

Can I manage multiple brands under the same login?

Yes. Our payment gateway software (Cashier) allows you to manage multiple brands using the same interface. So, if, for example, you are running a few online stores, you can manage them from the same account, without logging in and out all the time. This empowers you to customize your reporting and analytics, so you can easily compare the performance of your brands by having everything you need in the same place.

Can I get reports of my declined transactions?

Yes. Our top-of-the-range reporting system allows you to have insights into any and every part of your payments process, allowing you to better understand the nature of your clients and their transaction behaviour.

Do you provide POS devices?

No, we don’t.